Probate ServicesWhat are probate services?Probate services involve assisting beneficiaries in accessing and transferring shares of a deceased shareholder.What documents are required for probate?The following documents are required for probate: Death certificate, Will or letter of administration, valid ID of beneficiaries, Newspaper publication or gazette and other legal documents.Can shares be transferred to beneficiaries?Yes, upon completion of probate and submission of required documents. How long does probate processing take?This depends on legal procedures and registrar requirements.What happens to shares when a shareholder passes away?The Next Of Kin is required to notify the stockbroking house of the demise of the shareholder. Transmission process commences.What is the difference between Probate and Letters of Administration?Probate is granted when there is a valid will, while Letters of Administration apply when there is no will.Who can apply for probate or letters of administration?Executors named in the will or next of kin/beneficiaries (in the absence of a will).Can dividends still be paid after the shareholder’s death?Dividends may continue to accrue but cannot be accessed until the transmission process is completed. Can multiple beneficiaries inherit shares?Yes, shares can be distributed among beneficiaries based on the will or court directives.What is transmission of shares?Transmission is the process of transferring shares from a deceased shareholder to rightful beneficiaries.Are court documents always required for probate services?Yes, legal documents such as Probate or Letters of Administration are mandatory.Can shares be sold before probate is completed?No, shares cannot be sold or transferred until the probate process is finalized.Do all registrars have the same probate requirements?Requirements are similar but may vary slightly by registrar. What is the role of a stockbroker in probate cases?The stockbroker assists in liaising with registrars, processing documentation, and facilitating share transfer.How are unclaimed dividends handled in probate cases?They are processed alongside the probate application and paid to the beneficiaries upon completion.Can probate be done for foreign shareholders?Yes, but additional documentation (e.g., notarized and legalized documents) may be required.DividendWhat is a dividend?A dividend is a payment made by a company to its shareholders from its profits.How can I claim my unclaimed dividends?You can process your claims via the e-dividend mandate platform using the link provided below. https://docuhub3.nibss-plc.com.ng/edmms/self-service/log-mandateWhy are my dividends unclaimed?This may be due to incorrect bank details, change of address, or incomplete records. What is e-dividend registration?It is the process of registering your bank account to receive dividends electronically.How long does it take to receive dividends after registration?Once processed, dividends are credited directly to your bank account during the next payment cycle.Can I claim dividends from multiple companies at once?Yes, using the e-dividend mandate platform.What happens if my bank details changes?You must update your e-dividend mandate with the registrar.Can dividends expire?Yes, unclaimed dividends may be transferred to regulatory bodies after a specified period.StockbrokingWhat services are offered by Bancorp Securities Limited?We offer the following services and more: Institutional BrokerageFixed Income TradingProbate ServicesShares & Dividend RecoveryEquity Investment AdvisoryResearch & Market IntelligencePortfolio ManagementEquities TradingBrokerage ServicesWhat do I need to open a stockbroking account with Bancorp Securities Ltd?The following are needed: A duly completed account opening form,Valid means of ID,Recent utility bill &Passport photograph.What is Direct Cash Settlement?Direct Cash Settlement (DCS) is the process of crediting sales proceeds directly into investors' bank accounts by CSCS on settlement date (T+2). This is a default option for all investors.What if I want my proceeds credited to my stockbroking account to enable me buy stocks immediately with my proceeds?You will be required to complete a Direct Cash Settlement (DCS) form, then tick NO to enable you sell and use the proceeds to buy other stocks before the actual settlement on T+2. Alternatively, you wish to withdraw the cash then a payment instruction should be forwarded to [email protected]How can I access and monitor my Bancorp Securities stockbroking account?You can monitor your stocks and access your stockbroking account by logging on to https://www.capitalbancorpngonline.com/Bancorp_TradePal/login using YOUR CUSTOMER ID and PASSWORD.How can I fund my Bancorp Securities stockbroking account for stock purchases?You can fund your Bancorp Securities stockbroking portfolio account using the Deposit fund option on the Bancorp Tradepal App or transfer to our bank account.How do I place orders online via (Web or Mobile app)?From the dashboard on the app, click Trade > complete the details for the order > click SUBMIT. -(State a step by step process in bullet points)How do I know when trades are executed on my behalf?An automatic trade notification email will be sent once a trade is carried out on your account, hence, the need to provide your current and functional email address.How do I give an instruction for an action to be performed on my account?You can give instructions for actions to be performed on your account through our Bancorp Securities stockbroking online platforms, which provide Direct Market Access (DMA) to the stock market. These platforms allow you to place orders seamlessly, monitor your account, and review your transaction history in real time. Alternatively, you may also contact your relationship manager for assistance with executing instructions.How do I withdraw funds from my account?To withdraw funds, simply follow the steps below using the app: Log on to your online accountClick Trade on the dashboardClick Cash RequestInput the amount to be withdrawn and submitHow do I use my sales proceeds or returns?The amount can be reinvested or withdrawn. To withdraw any amount, kindly indicate transfer details on your mandate and provide your account detailsWhat should I do if I notice inconsistency in my portfolio online and that of Central Securities Clearing System (CSCS)?If you notice any inconsistency in your online portfolio and that of CSCS, please send us an email to [email protected] using your registered email address and your online portfolio will be reconciled to reflect your status at Central Securities Clearing System (CSCS).How do I reset my password?Please click on the FORGOT PASSWORD button, and a new password will be sent to your email address on our database. Alternatively, you can send an email to [email protected] for assistance.Share Recovery & DematerializationUnclaimed Dividend PortalClients can process and claim their unclaimed dividends via the link below: https://docuhub3.nibss-plc.com.ng/edmms/self-service/log-mandateWhat is share recovery?Share recovery is the process of reclaiming lost, forgotten, or unclaimed shares from registrars or companies.What documents are required for share recovery?The documents typically includes: Valid ID, Proof of ownership (share certificates), Passport photograph and Completed registrar dematerialization forms.What is dematerialization?Dematerialization is the process of converting physical share certificates into electronic form and crediting them into your CSCS account.How long does the dematerialization process take?It depends on the registrar and completeness of documentation, but it usually takes a few weeks.What if my share certificate is lost?You will be required to provide a proof of purchase or sworn affidavit for lost of certificates How do I know if I have unclaimed shares?You can confirm through your stockbroker, registrars, or by checking your CSCS statement.Can I recover shares without a certificate?Yes, but additional documentation and verification will be required.What is a CSCS account and why is it important?A CSCS account holds your shares electronically and ensures secure transactions.Can multiple shareholdings be merged?Yes, consolidation can be done if you have multiple accounts with the same registrar.Our ServicesWhat services are offered by Bancorp Securities Limited?We offer the following services and more: Institutional BrokerageFixed Income TradingProbate ServicesShares & Dividend RecoveryEquity Investment AdvisoryResearch & Market IntelligencePortfolio ManagementEquities TradingBrokerage ServicesWhat is dematerialization?Dematerialization is the process of converting physical share certificates into electronic form and crediting them into your CSCS account.What is a dividend?A dividend is a payment made by a company to its shareholders from its profits.What is e-dividend registration?It is the process of registering your bank account to receive dividends electronically.What are probate services?Probate services involve assisting beneficiaries in accessing and transferring shares of a deceased shareholder.GeneralHow can I get started or speak with an advisor?You can get started by scheduling a meeting here or reaching out through our contact page, submitting an inquiry form, or visiting one of our offices. A member of our team will connect with you to understand your needs and guide you on the most suitable solutions.What services are offered by Bancorp Securities Limited?We offer the following services and more: Institutional BrokerageFixed Income TradingProbate ServicesShares & Dividend RecoveryEquity Investment AdvisoryResearch & Market IntelligencePortfolio ManagementEquities TradingBrokerage ServicesHow do I reset my password?Please click on the FORGOT PASSWORD button, and a new password will be sent to your email address on our database. Alternatively, you can send an email to [email protected] for assistance.
What are probate services?Probate services involve assisting beneficiaries in accessing and transferring shares of a deceased shareholder.What documents are required for probate?The following documents are required for probate: Death certificate, Will or letter of administration, valid ID of beneficiaries, Newspaper publication or gazette and other legal documents.Can shares be transferred to beneficiaries?Yes, upon completion of probate and submission of required documents. How long does probate processing take?This depends on legal procedures and registrar requirements.What happens to shares when a shareholder passes away?The Next Of Kin is required to notify the stockbroking house of the demise of the shareholder. Transmission process commences.What is the difference between Probate and Letters of Administration?Probate is granted when there is a valid will, while Letters of Administration apply when there is no will.Who can apply for probate or letters of administration?Executors named in the will or next of kin/beneficiaries (in the absence of a will).Can dividends still be paid after the shareholder’s death?Dividends may continue to accrue but cannot be accessed until the transmission process is completed. Can multiple beneficiaries inherit shares?Yes, shares can be distributed among beneficiaries based on the will or court directives.What is transmission of shares?Transmission is the process of transferring shares from a deceased shareholder to rightful beneficiaries.Are court documents always required for probate services?Yes, legal documents such as Probate or Letters of Administration are mandatory.Can shares be sold before probate is completed?No, shares cannot be sold or transferred until the probate process is finalized.Do all registrars have the same probate requirements?Requirements are similar but may vary slightly by registrar. What is the role of a stockbroker in probate cases?The stockbroker assists in liaising with registrars, processing documentation, and facilitating share transfer.How are unclaimed dividends handled in probate cases?They are processed alongside the probate application and paid to the beneficiaries upon completion.Can probate be done for foreign shareholders?Yes, but additional documentation (e.g., notarized and legalized documents) may be required.
What is a dividend?A dividend is a payment made by a company to its shareholders from its profits.How can I claim my unclaimed dividends?You can process your claims via the e-dividend mandate platform using the link provided below. https://docuhub3.nibss-plc.com.ng/edmms/self-service/log-mandateWhy are my dividends unclaimed?This may be due to incorrect bank details, change of address, or incomplete records. What is e-dividend registration?It is the process of registering your bank account to receive dividends electronically.How long does it take to receive dividends after registration?Once processed, dividends are credited directly to your bank account during the next payment cycle.Can I claim dividends from multiple companies at once?Yes, using the e-dividend mandate platform.What happens if my bank details changes?You must update your e-dividend mandate with the registrar.Can dividends expire?Yes, unclaimed dividends may be transferred to regulatory bodies after a specified period.
What services are offered by Bancorp Securities Limited?We offer the following services and more: Institutional BrokerageFixed Income TradingProbate ServicesShares & Dividend RecoveryEquity Investment AdvisoryResearch & Market IntelligencePortfolio ManagementEquities TradingBrokerage ServicesWhat do I need to open a stockbroking account with Bancorp Securities Ltd?The following are needed: A duly completed account opening form,Valid means of ID,Recent utility bill &Passport photograph.What is Direct Cash Settlement?Direct Cash Settlement (DCS) is the process of crediting sales proceeds directly into investors' bank accounts by CSCS on settlement date (T+2). This is a default option for all investors.What if I want my proceeds credited to my stockbroking account to enable me buy stocks immediately with my proceeds?You will be required to complete a Direct Cash Settlement (DCS) form, then tick NO to enable you sell and use the proceeds to buy other stocks before the actual settlement on T+2. Alternatively, you wish to withdraw the cash then a payment instruction should be forwarded to [email protected]How can I access and monitor my Bancorp Securities stockbroking account?You can monitor your stocks and access your stockbroking account by logging on to https://www.capitalbancorpngonline.com/Bancorp_TradePal/login using YOUR CUSTOMER ID and PASSWORD.How can I fund my Bancorp Securities stockbroking account for stock purchases?You can fund your Bancorp Securities stockbroking portfolio account using the Deposit fund option on the Bancorp Tradepal App or transfer to our bank account.How do I place orders online via (Web or Mobile app)?From the dashboard on the app, click Trade > complete the details for the order > click SUBMIT. -(State a step by step process in bullet points)How do I know when trades are executed on my behalf?An automatic trade notification email will be sent once a trade is carried out on your account, hence, the need to provide your current and functional email address.How do I give an instruction for an action to be performed on my account?You can give instructions for actions to be performed on your account through our Bancorp Securities stockbroking online platforms, which provide Direct Market Access (DMA) to the stock market. These platforms allow you to place orders seamlessly, monitor your account, and review your transaction history in real time. Alternatively, you may also contact your relationship manager for assistance with executing instructions.How do I withdraw funds from my account?To withdraw funds, simply follow the steps below using the app: Log on to your online accountClick Trade on the dashboardClick Cash RequestInput the amount to be withdrawn and submitHow do I use my sales proceeds or returns?The amount can be reinvested or withdrawn. To withdraw any amount, kindly indicate transfer details on your mandate and provide your account detailsWhat should I do if I notice inconsistency in my portfolio online and that of Central Securities Clearing System (CSCS)?If you notice any inconsistency in your online portfolio and that of CSCS, please send us an email to [email protected] using your registered email address and your online portfolio will be reconciled to reflect your status at Central Securities Clearing System (CSCS).How do I reset my password?Please click on the FORGOT PASSWORD button, and a new password will be sent to your email address on our database. Alternatively, you can send an email to [email protected] for assistance.
Unclaimed Dividend PortalClients can process and claim their unclaimed dividends via the link below: https://docuhub3.nibss-plc.com.ng/edmms/self-service/log-mandateWhat is share recovery?Share recovery is the process of reclaiming lost, forgotten, or unclaimed shares from registrars or companies.What documents are required for share recovery?The documents typically includes: Valid ID, Proof of ownership (share certificates), Passport photograph and Completed registrar dematerialization forms.What is dematerialization?Dematerialization is the process of converting physical share certificates into electronic form and crediting them into your CSCS account.How long does the dematerialization process take?It depends on the registrar and completeness of documentation, but it usually takes a few weeks.What if my share certificate is lost?You will be required to provide a proof of purchase or sworn affidavit for lost of certificates How do I know if I have unclaimed shares?You can confirm through your stockbroker, registrars, or by checking your CSCS statement.Can I recover shares without a certificate?Yes, but additional documentation and verification will be required.What is a CSCS account and why is it important?A CSCS account holds your shares electronically and ensures secure transactions.Can multiple shareholdings be merged?Yes, consolidation can be done if you have multiple accounts with the same registrar.
What services are offered by Bancorp Securities Limited?We offer the following services and more: Institutional BrokerageFixed Income TradingProbate ServicesShares & Dividend RecoveryEquity Investment AdvisoryResearch & Market IntelligencePortfolio ManagementEquities TradingBrokerage ServicesWhat is dematerialization?Dematerialization is the process of converting physical share certificates into electronic form and crediting them into your CSCS account.What is a dividend?A dividend is a payment made by a company to its shareholders from its profits.What is e-dividend registration?It is the process of registering your bank account to receive dividends electronically.What are probate services?Probate services involve assisting beneficiaries in accessing and transferring shares of a deceased shareholder.
How can I get started or speak with an advisor?You can get started by scheduling a meeting here or reaching out through our contact page, submitting an inquiry form, or visiting one of our offices. A member of our team will connect with you to understand your needs and guide you on the most suitable solutions.What services are offered by Bancorp Securities Limited?We offer the following services and more: Institutional BrokerageFixed Income TradingProbate ServicesShares & Dividend RecoveryEquity Investment AdvisoryResearch & Market IntelligencePortfolio ManagementEquities TradingBrokerage ServicesHow do I reset my password?Please click on the FORGOT PASSWORD button, and a new password will be sent to your email address on our database. Alternatively, you can send an email to [email protected] for assistance.
